Who is consumer? What are the basic rights of consumer?

Definition of Consumer and Basic Consumer Rights (Consumer Protection Act):

Under the Consumer Protection Act, 2019, a Consumer is any person who buys goods or hires/avails any services for consideration (paid, promised, or partly paid), excluding purchases made for commercial resale.

• Six Fundamental Consumer Rights (Section 2(9)):
  • 1. Right to Safety: Protection against goods, production processes, and services hazardous to health or life.
  • 2. Right to be Informed: Access to accurate information on quality, quantity, potency, purity, standard, and price.
  • 3. Right to Choose: Assured access to a variety of goods and services at competitive prices without monopolistic coercion.
  • 4. Right to be Heard: Assurance that consumers' interests will receive due consideration in appropriate dispute redressal forums.
  • 5. Right to Seek Redressal: Right to obtain fair compensation against unfair trade practices or exploitation.
  • 6. Right to Consumer Education: Right to acquire knowledge and skills to be an informed, vigilant consumer throughout life.